Verba Launches Contact Center Quality Suite at Cisco Live in London

Verba Launches Contact Center Quality Suite at Cisco Live in London Verba Performance and Quality Management solution helps improve the customer contact center experience Hackensak, NJ (Vocus/PRWEB) February 01, 2011 At this week’s Cisco Live London, Verba Technologies is releasing a new suite of contact center quality assurance solutions. The Verba Performance and Quality Management solution can help call centers of all sizes measure and enhance call center agent performance and systematically improve the customer experience. Working with hundreds of contact center supervisors to identi
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