Q-Suite for Asterisk Augments Multi-Channel ACD with Real-Time Routing Control
Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction to the top of a queue when there is a necessity to handle a priority call. In a multi-channel contact
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