“I’m Sorry” Works in a Corporate Crisis. 8 Steps To Doing It Right, from Jim Lukaszewski, Nationally

The Power of Apology is used increasingly by business leaders to stop the creation of victims, litigation, and reputation risk, says Jim Lukaszewski, nationally acclaimed crisis communication expert and author. There’s powerful statistical evidence that the “I’m sorry” movement has dramatically reduced litigation and malpractice claims in health care, and more companies are learning to use these 8 essential steps in making a sincere and effective apology. Brookfield, CT (PRWEB) February 27, 2014 “Adverse situations remediated quickly cost a lot less, are controversial for much shorter peri
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