Speech analytics providers Daviker comment on £34.5m HomeServe plc penalty.
HomeServe plc have announced a £34.5 million penalty after receiving a Draft Warning Notice from the Financial Conduct Authority. The penalty relates mainly to historic sales and marketing, complaints handling, and controls and governance issues at HomeServe Membership Limited, and was announced by HomeServe plc on January 13th 2014.[1] Manchester, UK (PRWEB) February 12, 2014 Although it includes a 30% discount for early settlement, the figure is still around £30 million more than HomeServe plc's existing provision, or about six times as much as expected, and could rise to &
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